KLSCM 2024 FAQ

    RACE
  1. When is the Kuala Lumpur Standard Chartered Marathon 2024?
  2. What are the available distance categories?
  3. What time does each race start?
  4. Is there a cut-off time to complete the run?
  5. What if I am injured during the race or otherwise unable to finish the race?
  6. Do I still get a finisher medal and finisher certificate if I complete my run after the cut-off time?
  7. If I registered for the Full Marathon but decide to run the Half Marathon instead on race day, can I still get the finisher medal and certificate?

  8. KIDS DASH
  9. My child will take part in the 2km Fun Run category. Can I run with my child?
  10. My son will be participating in the 2km Speed and my daughter will be participating in the 1km Fun Run. Can I accompany them during the run?

  11. REGISTRATION
  12. How can I register for the Kuala Lumpur Standard Chartered Marathon 2024?
  13. What are the registration dates?
  14. What are the registration fees?
  15. Is there an age requirement for the race?
  16. Who is eligible for priority registration?
  17. Can I use timing proof from other events to be eligible for priority registration?
  18. Where can I check my Participation History?
  19. How do I register if I am under the age of 18?
  20. How do I know if my registration has been successful?
  21. Why is it that I do not receive my confirmation emails despite registering and making payment?
  22. Do I get a refund if I choose not to participate after registration?
  23. Do I get a refund if the Event has to be cancelled or postponed?
  24. Can I make any changes to my personal particulars after submitting my registration?
  25. Can I register and participate in more than one category, for example, Full Marathon and 10km?
  26. Can I change my category after submitting my registration?
  27. I have a PIN code but I missed the registration deadline. Can I use the PIN code to register after the deadline?
  28. Can I transfer my registered PIN code entry to someone else?
  29. I am a Standard Chartered Bank staff. I tried to register for KLSCM 2024 through a staff benefit using my Bank ID. However, my bank ID is not recognised by the registration system. What should I do?

  30. PAYMENT
  31. Which payment gateway does KLSCM use?
  32. What are the payment options?
  33. Do Standard Chartered customers enjoy any discounts on registration fee?
  34. Do I have to incur the SST?
  35. Why are the registration fees for Malaysian participants lower than international participants?

  36. APPAREL
  37. What are the sizes for the running apparel and finisher T-shirt?
  38. What are the sizes for the RFAR T-shirt?
  39. Can I change the size of my running apparel, finisher T-shirt or the RFAR T-shirt after submitting my registration?
  40. Can I change the type of my running apparel from running singlet to short-sleeved running tee after submitting my registration?

  41. RACE ENTRY PACK
  42. What is a Race Entry Pack?
  43. When and where is the Race Entry Pack Collection (REPC)?
  44. What is Mailing Option?
  45. I wish to get my Race Entry Pack delivered to my mailing address. How much is the fee?
  46. Is there an option to not have the drawstring bag for my Race Entry Pack?

  47. ROUTE
  48. Where can I view the routes for all the distances?
  49. How long will the route be closed to traffic?
  50. Where are the checkpoints along the route for the Full Marathon and Half Marathon?
  51. Where are the water stations?
  52. Where are the fruit stations?

  53. WINNERS AND AWARDS
  54. What are the awards for the winners?
  55. How can I take part as a High Performance participant?
  56. If I did not apply to be a High Performance participant, but then I finished within the top 3, would I still be eligible for the awards?
  57. Am I eligible for 2 prizes?
  58. I was not selected as a High Performance participant, but then I finished within the top 3, would I still be eligible for the awards?
  59. If there are any disputes in the race results, who can I appeal to?
  60. If I am a winner, what documents do I need to present for verification?

  61. TRAINING
  62. What is the KLSCM Running Clinic?
  63. When and where will the Running Clinics be held?
  64. How do I register for the Running Clinic?
  65. Can I make just one registration for all sessions of the Running Clinic?
  66. Where can I find the programme for the Running Clinic?

  67. CHARITY
  68. Who are the charity partners for KLSCM 2024?
  69. How are the official charity partners selected?
  70. What are some steps that charities can take to strengthen corporate governance?
  71. What are the available categories for charity runners?
  72. I signed up under the Run For A Reason platform. What are the ways in which I may raise funds?
  73. I have registered as a Run For A Reason charity runner but am unable to raise the funds. What can I do?

  74. OTHERS
  75. How do I contact Standard Chartered Bank Malaysia for enquiries regarding their products and services?
  76. How can I contact Boost Juice for redemption enquiries?
  77. Is there a baggage service at the Event venue?
  78. I registered using a PIN Code that I got from one of the sponsors. Am I eligible to redeem the free Boost Juice?
  79. Where can I get more information about the free Boost Juice promotion?
  80. Why is there no finisher T-shirt for the Half Marathon or 10km categories?
  81. Are there toilets at the Event venue?